Refund Policy

(Effective: 25/12/2025) Eligibility: Refunds are processed only for failed transactions where the amount is deducted but the service (recharge/bill payment) was not delivered. Non-Refundable: We do not offer refunds for user errors (incorrect mobile number/details), bank server delays, or successful transactions confirmed by the operator. Processing Time: Approved refunds are credited back to the original payment method within 5-7 business days. Support: To request a refund, email support@mbotsz.in with your Transaction ID and details.